What you need to know for

Your First Visit

Below you’ll find step-by-step instructions and Insurance FAQs.

  • 1. Book your appointment

    Call us at 407-730-3244 ext. 1, to schedule your first appointment and evaluation.

    Our offices are open Monday to Friday, from 8am to 7pm.

    Some insurers require prior authorization for the First Visit/Evaluation and/or any follow up visits. We will inform you of authorization before your first visit.

    If you have questions about insurance, authorization, and which insurance companies we accept, please read our Insurance FAQs and Accepted Insurances below.

  • Your first visit

    Please arrive 15 minutes before your scheduled appointment.

    Remember to bring the following:

    1. Identification
      Your insurance card(s) and driver’s license or photo ID.
    2. Completed Patient Registration Package
      Your completed Patient Package should be filled out and signed.
    3. Doctor’s Referral (if required)

Insurance FAQs

What is the physician’s authorization process, and how long does it take?

  • Some insurance companies require us to contact your primary physician and verify that an authorization has been given to receive physical therapy.
  • The authorization process could take between 48 hours to 14 business days, depending on your insurance company. We will contact you when we receive the authorization, and appreciate your patience and understanding, as this process is dependent on your insurance company.

How do I know my insurance company covers physical therapy?

  • You are ultimately responsible for knowing and understanding your insurance policy including benefits, deductibles, co-payments, and authorization requirements before your first therapy evaluation. We encourage you to contact your health insurance company to find out your Physical Therapy benefits under your plan before your first appointment.

What about copayments?

  • Copayments/Patient’s financial responsibility (deductible) are collected at the time of your visit(s).

What if I forget to bring my proof of insurance to my appointment?

  • It is very important that you provide us with the most current insurance information. Failure to do so will result in your health insurance company’s denial of payment for services, which will leave you responsible for the payment. If you do not have proof of insurance at the time of your visit, you will be expected to pay for the visit at that time.

What if I don’t have insurance?

  • No insurance, no problem! Please ask us about our Self-Pay plan.

What types of payment do you accept?

  • We accept cash, most credit cards and personal checks. There is a $35.00 returned-check fee.

Accepted Insurances:

  • Aetna
  • AARP
  • BCBS (All Plans, some might require an Authorization/Referral number in their files)
  • Most Auto Insurances and Life Insurances (All Patients with Auto Insurances are expected to also provide a Secondary/Health Insurance info)
  • Cigna/ASH
  • Humana
  • Medicare (Part B)
  • Some Medicare Advantage/Medicare replacement plans – *Call to verify
  • Multi Plans, GEHA
  • School Insurance of FL
  • Tricare
  • UHC (excluding UHC Community plans for adults)
  • Worker’s Comp Insurances (One Call/Align Networks, MedRisk, SpNet, *Call for more info)
  • Any Out of Network insurances – *Call our offices
  • Self Pay Rates – *Call our offices

Book your first Visit and Evaluation

Call us at 407-730-3244 ext. 1, to begin your recovery journey.